Reference

What You Agree To When You Use 97spins

Our legal terms set out how your account works, what data we hold, and how we handle disputes — written in plain language so you know exactly where you stand.

State-dependent accessPayPal, Venmo, Play+ coveredAccount data rightsClear dispute pathUS-focused policy

Explore the Lobby Read FAQ

LEGAL CONTACT PATHS

Reach Us About a Policy or Account Issue

If a term is unclear or you need to dispute an account action, we have three ways to get in touch. Legal and account-specific requests receive a written response, so email is the most efficient route for anything you need documented. Live chat handles general questions about how a policy applies to your account day to day.

Team online

Email Support

Send account or policy questions to our support address. Written responses are logged and referenced in any follow-up dispute, which keeps your case on record.

Live Chat

Use live chat for questions about how a specific term — such as a PayPal withdrawal hold or a Play+ balance rule — applies to your current account activity.

Account Help Center

The help center covers common policy scenarios: identity verification steps, state eligibility checks, and how to request a copy of the data we hold on your account.

How Our Terms Apply to Your Account

97spins Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

97spins operates where state law permits. Before you fund an account — whether through PayPal, Venmo, or a Play+ prepaid card — you confirm that online casino and sportsbook wagering is lawful in your state. We do not accept accounts from jurisdictions where such activity is

1
prohibited, and we verify identity before any withdrawal is processed. Your agreement with us covers account conduct, payment processing, and the rules that govern each game type in our lobby, including slots, live dealer tables, and sports markets. If a state changes its regulatory status after
2
you open your account, we will notify you by email and pause relevant services rather than continue silently. Deposits via PayPal and Venmo are processed through our licensed payment partner; Play+ prepaid card balances are subject to the card issuer's terms as well as ours. Any
3
funds held in your account wallet remain yours until withdrawn, subject to any pending verification hold. When eligibility is in question, the safer read is always to check your state's current law before depositing.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

YOUR RIGHTS HERE

Data, Security and Account Control at 97spins

We hold account data only as long as it is necessary for operational, legal, or regulatory reasons. You can request a copy of the personal data tied to your account at any time through the help center. Cookies on our site track session state and payment flow — not third-party ad networks — so your PayPal or Venmo session information is not shared with advertisers. Account security uses encrypted connections for every login and transaction, and we prompt for re-verification if access is attempted from an unrecognized device.

Data Retention

We keep your account data for as long as legal and operational obligations require. After that window closes, records are deleted on a scheduled cycle, not held indefinitely.

Cookie Use

Session cookies keep your login and wallet state active across your mobile browser. We do not use third-party advertising cookies that track you outside of 97spins.

Account Security

Every login and payment action — including PayPal deposits and Play+ top-ups — travels over an encrypted connection. Device changes trigger a re-verification step before access continues.

Request or Change Your Data

Email our support team with your account ID to request a data export or ask us to correct information. We respond to verified data requests within the timeframe state law requires.

Legal FAQ for Your 97spins Account

Common questions about your rights, data access, account rules, and how to reach us when a policy matter comes up.

Access depends entirely on your state's current law. Online casino and sportsbook activity is regulated state by state, so check your local rules before opening or funding an account.

We collect identity information required for account verification — name, date of birth, address, and a government-issued ID — plus transaction data tied to your PayPal, Venmo, or Play+ activity.

Yes. Email support with your account ID and a data export request. We will send a copy of your account data within the timeframe your state law specifies for such requests.

Withdrawals — whether to PayPal, Venmo, or a Play+ card — go through an identity verification step before funds are released. This step is a legal requirement, not a platform delay.

Email us with your account ID and a description of the issue. Written disputes are logged and escalated to the appropriate team; you receive a documented response for your records.

We monitor state-level regulatory changes. If your state restricts access after you open an account, we notify you by email and pause services before any further deposits are accepted.

Reference

Legal

Access may be available only in states where local law permits.

InfoPrivacy Policy App97spins App AccountRegister

What You Agree To When You Use 97spins

Reach Us About a Policy or Account Issue

Email Support

Live Chat

Account Help Center

Data, Security and Account Control at 97spins

Data Retention

Cookie Use

Account Security

Request or Change Your Data

Legal FAQ for Your 97spins Account

01 Is 97spins available in my state?

02 What personal data does 97spins collect when I register?

03 Can I request a copy of the data 97spins holds on me?

04 Why is my withdrawal on hold after I request it?

05 How do I dispute a charge or account decision?

06 What happens to my account if my state changes its online gaming laws?

Legal

Related pages

Related pages